Privacy Policy

At PharmaVision, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmaceutical sales force automation platform and services.

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Information: To provide information about our SFA platform and respond to your inquiries
• Communication: To respond to your requests, send you updates about our services, and marketing communications (with your consent)
• Analytics and Insights: To analyze website usage and improve our platform and marketing efforts
• Customer Support: To provide support and answer questions about our services
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and protect our rights
• Product Development: To develop new features and improve existing functionality based on feedback and usage patterns

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website and services (e.g., cloud hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Our team is trained on data protection best practices
• Incident Response: Procedures in place to detect and respond to security incidents

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object to Processing: Object to certain types of data processing
• Withdraw Consent: Withdraw your consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns and performance

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses approved by regulatory authorities.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contract performance, legal obligations, legitimate interests, or your consent
• Data Protection Officer: You may contact our Data Protection Officer for privacy-related matters
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
• Automated Decision-Making: We do not use automated decision-making that produces legal effects concerning you

13. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights